Daily Current Affairs Notes for 13-Oct-2022 By GyanOK.com

13 October 2022

IMF Forecast: Global GDP Growth to drop, India’s inflation to drop by 4% next year

International Monetary Fund, IMF Forecast: The International Monetary Fund made predictions that India’s global growth will drop from 6% in 2021 to 3.2 % in 2022 and 2.7 % in 2023. With the exception of the global financial crisis and the pandemic’s severe phase, the IMF’s growth projections indicate that this will be the weakest growth since 2001.

IMF Forecast: Global GDP Growth to drop:

  • The three biggest economies in the world—the US, China, and the Euro area—were predicted to remain stagnant.
  • According to the IMF’s World Economic Outlook 2022 study, India will have the world’s fastest-growing big economy.
  • The International Monetary Fund (IMF) revised its prediction for India’s GDP growth to 6.8% for the fiscal year 2023, predicting that the country will still be on course to rank among the world’s fastest-growing economies.

IMF Forecast: India’s inflation to drop by 4% next year

  • The International Monetary Fund (IMF) anticipates that India’s inflation will decline to a range of 4% next year. According to the report, global inflation would probably reach a peak this year of 9.5 percent before declining to 4.1 percent by 2024.
  • The IMF however cautioned that a severe economic downturn is still to come and that many people will perceive 2023 as a recession.

Important Takeaways for All Competitive Exams:

  • IMF Chairman and MD: Kristalina Georgieva
  • IMF Headquarters: Washington, D.C., United States

SBI Chairman inaugurate Next-Gen Contact Center for Personalized Customer Experience

SBI Chairman inaugurated Next-Gen Contact Center: State Bank of India (SBI) chairman Dinesh Kumar Khara inaugurated their Next-Gen Contact Centre service in order to provide a better and more individualised client experience. With 30+ financial options available 24 hours a day, 7 days a week from the convenience of home, and offered in 12 languages, the redesigned Contact Center will establish a new industry norm.

SBI Chairman inaugurated Next-Gen Contact Center: Key Points

  • The bank has developed simple-to-remember 4-digit toll-free numbers (1800-1234 or 1800-2100) to further streamline the procedure.
  • State Bank of India (SBI) stated that their contact centre, which is available in 12 different languages, receives 1.5 crore calls each month.
  • It has 3500 agents working for it, giving bank clients great experiences once more. The contact centre also assists with first collections.
  • To help all customer service personnel properly handle most banking inquiries on the phone, the bank has updated, streamlined scripts and soft skill training capabilities.
  • The bank intends to investigate integrating cutting-edge AI/ML-based technology in the future, such as conversational IVR and speech bots.
  • High scores for call quality and customer satisfaction indicate that the bank has gotten overwhelmingly positive feedback from its clients.

SBI: Important Takeaways for All Competitive Exams:

  • SBI Chairman: Dinesh Kumar Khara
  • SBI CEO: Shri C.S. Setty and Shri Swaminathan J.